Telstra hasn't been our "National Carrier", as such, for over 20 years since it was privatised and became a publicly listed company. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. posted 2018-Feb-28, 9:51 am AEST Australia’s largest 5G network. Customer service - what customer service. Why is it so hard to speak to a person in your own country. Telstra will automaitcally send out a finalised invoice for any outstanding charges (if any). Telstra ID Registration. If you're having trouble reaching us, you could find what you need in the My Telstra app, visit our support pages below or CrowdSupport®. Whether it’s a billing or payment issue, unsatisfactory email reply or Telstra phone problems – we want to know, and we’ll take your Telstra complaints seriously. Telstra’s prepaid mobile plans for pensioners . All depends on what the nature of your call is. Do you have what it takes to work in Telstra’s retail team? Jump to. You can contact customer care by calling 1555 from your Vodafone mobile. Also if you feel you have tried everything, post it up on their Facebook page. How can I speak to real person from Telstra services. Can’t speak to them at all. An hour of my life wasted, trying to get a credit refunded back to me!!! Government Organization. Some of … Another option if all else fails is to temporarily cancel your direct debit agreement until they've used up the credit. Telstra Smart Troubleshooting – Fix service issues online. You can contact our customer care or sales team by selecting the product and then giving us a call. MobileMuster. The link (on the Telstra web site) to doing this isn't the easiest to find but believe me it works! Telstra is a telephone company. ... dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY). Pages Liked by This Page. Telstra postpaid plans do not include international calls as a standard feature. As someone who works for Telstra, you are welcome and encouraged to talk about Telstra on your own personal social media accounts. I can only message through to them and a least 7 people have chatted with me and then just disappeared with no action taken just alot of questions repeated everytime a new person comes on. So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. For more information, see Why can’t I use some of the features of My Account below.. Change TV packs You can add TV packs, or swap TV packs of equal value, … 8:30AM the next morning got a call back from a super friendly (perhaps even overly friendly), helpful guy who fixed the issue quickly. They will have plans and can put through orders for you. Telstra are nightmare material. Contact Belong Customer Service. You’ve probably noticed that things have been changing at Telstra lately. Amongst other activities, we’ve been putting a lot of focus on improving customer service. Telstra represented 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017. Outlook, Mac Mail I'm using Telstra Mail™ webmail Browser-based e.g. Your total lack of the question asked proves this - whilst answering with abusive comments& not understanding the context of the initial inquiry, coupled with inadequate knowledge certainly shows what a brainless wonder you are. Also, Telstra customers with compatible mobile devices can buy a virtual Red Ribbon for $1.95 by sending via sms the word RED to 13 76 63, in support of the AIDS Trust of Australia. How to find someone to speak to at Telstra in Aust... Streaming (Netflix, Stan, Foxtel Now, Binge). Try the Telstra "Leave it with us" service. I have been trying to contact someone to assist with my change from Telstra to Boost for over 2 weeks now. Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can. dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. Where are all the X breeds? Thanks for any help you can give + experiences you might have had to suffer too from this giant company. Just say "complaint" they then connect you to an Australian call centre. I said please try to as had been successful on the last call - was then put on hold for 30 mins. In the same way you get agitated by foreign voices, the foreign tone also comes across in your text. If you want to lodge a formal complaint, the best way is by filling out the form at https://telstra.com.complaints Plans & devices. There's lots of ignorance, but in this whole process and multiple personnel have I ever really dealt with Telstra, as in someone delegated by Telstra with appropriate access to Telstra IP and systems? ! I worked for many years with British Telecomm where any issues were dealt with promptly - How times have changed ( I'm not that old by the way). You are an off-shore lady too. This document is also available in the following languages: Arabic ; Cantonese ; Greek They deal with all issues. Spent 80 mins on phone and got no results other than a referral to another level and have to wait for a call. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. A Telstra ID is the only log in you need to access all your Telstra services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you need assistance calling us in your language Telstra’s Multilingual Service offers a Interpreting Service. I love Live Chat with Telstra. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. You can phone us in your language during Business Hours • Telstra’s Multilingual Service 1800 241 600 Outside of Business Hours? Discover 5G Telstra Home Page. I'm using an email client E.g. This thread is locked. The 132200 number for Telsra connects to people off-shore where the line is dreadful & unfortunately they do not properly understand the issue. How do I get a straight answer. Telstra pre-paid sim kit is not even worth 1 star; bought one to use in Kangaroo Island during my holiday, registered on line, receivedan email saying it could take up to 4 hours to work, 2 days later, it was still not working, talk to Telstra with messages, they did reply for a few messages, then ignored the issue. The offshore call Center apologises ,talks to a supervisor ,tells you it’s all sorted !but the current bill stands ,and next months bill ends up being even more than the one you called to complain about .. How do fixed plans vary monthly .. Not sure if this suits your circumstance, just my two cents: There are a hundred ways that all lead to a call Center ,even chanting is with the call Center.. In just a few simple words every option leads to the call center ,even the live chat .. Contacting Telstra - by phone or otherwise. If you still want to have a face to face, Telstra amazingly has shops practically everywhere. up to $40k Agent's Commission to Sell a Typical Sydney Property, The second hand market is so busy these days, Lycamobile Is Australia's Most Difficult Pre-Paid Plan to Setup. With direct debit there’s no need to give paying your bill another thought. So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. To recharge your pre-paid service, simply enter the mobile number that you want to recharge and hit enter. I have now spoken to them on 6 occasions - each time believing the problem had been sorted only to find that it hasn't.10 days ago I asked to be transferred to a person in Australia & finally was ! They can only direct you to call the support numbers. line quality, foreign accent hard to understand etc.). Sorry - have missed the "t" out of Telstra a couple of times on this post - thought I would mention it before some of you do ! Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. The first step is … What is the customer care phone number for Vodafone? can also contact the Australian Communication & Media Authority (ACMA) or, for trade practices issues, the Australian Consumers Competition Commission (ACCC) Frivolous or vexatious complaints Telstra will not dismiss complaints as frivolous or … How to find someone to speak to at Telstra in Australia, Re: How to find someone to speak to at Telstra in Australia. I’ve lost 12 hours of my life to a company I’ve been loyal to for 18 years. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? Each phone call made takes normally apx. It is obvious by the way you type. Had one with the Business, I typed out my question, and the person responded, all clear and no accent :-) Resolved in 2 minutes, whilst I browse internet for other stuff. Having someone to help you doesn’t stop you from asking us questions, giving us information or accessing your details online. Government Organization. Telstra Platinum is a tech support service that can help you with your IT and gadget issues. $19.99 every single time my 4 year old hit the tv recommendations by Telstra. Now rolling out in selected areas on selected plans. An Australian based Telstra representative will assist. Trying to call them so I can speak to someone about excessive charge for tv box. If you’d prefer to speak to a Telstra Customer Service Representative in a language other than English, please contact our Multicultural Service Centre. Telstra will compensate for your inconvenience. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. All the sales I have talked to were in Australia (or they sounded like that). After the automated voice says: "Welcome to Telstra. During this 13-month period you will do two rotations across our business within your chosen pathway. I never see like telstra v bad customer… I never see like telstra bad customer service they never answered ans never solved your problem i transfer optus to telstra but next day i change the mind and want stay with optus i try 7 hours to cancel my sim order with telstra customer after i discount the live chat but surprise after 7-10 days after telstra send me messages your telstra … soo not even the complaints can get it right , I was told she would ring me straight back that was 3 hours ago still waiting hahaha. This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia. Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time. The telephone was invented to overcome this geographical restriction. Multilingual Support We provide technology advice and support for most Australian-supplied internet connected gadgets. Telstra is a premium service – at least that is what it says it is. I had simiar issue with NAB few years back, months of phone calls, letters, emails got me nowhere. You may already have a Telstra ID if: You already use one of our online services. Now rolling out in selected areas on selected plans. I want a human being that speaks English. Has Anyone Brought The Duel Artiss Monitor Mount. And the phrase "speak to someone in Australia" really means "speak with someone without an accent" when you get right down to it. The first step is to contact your bank as soon as possible. Forum Regular reference: whrl.pl/Re6v2V. Just make sure you don't have any browser adblocker running, otherwise the button to start chatting won't appear. A year or two ago I was invited to attend a Telstra focus group and spoke with a senior officer whose responsibility included the overseas call centres. We've got you covered. I had a billing issue with my mobile service so left a message via the "Leave it with us" form. As already mentioned, deal with it through their 24/7 facebook page. It’s a great way to get a foot in the door with the company, learn all about our industry and products we offer, and to master your sales and customer service skills. Personal. Update your browser to stay safe online. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. Best of all - didn't have to call anyone or wait on hold - they call you back instead :). pman71. Surely Telstra must have a phone with a receptionist somewhere in its offices here ? Get tickets to Amy Shark: Cry Forever tour. Not sure if the service is offshore or not but there weren't any communication issues (e.g. If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. Telstra CEO Andrew Penn. Telstra CS is terrible. Can access and view your whole account via online tools (My Telstra app, Telstra 24/7 app, Telstra 24x7 My Account) Important: You can’t add a full authority contact until six months after your account is established. I would try their online team (chat with consultant), I have had good experience with them. "Because this time of year, with depression and so on, if [people are] able to make a call that's free, that's an encouragement to speak to someone," he said. This is correct, no? - 127537 - 2 You need few days to get someone who can assist you. Call 131 450 this shouldn't be so hard. Avoid queuing up and never worry about late fees again. Pleasantly surprised by how good this Telstra service was. Telstra also offers a … So I can direct your call to the right place, in just a few words please tell me the reason for your call.." respond with "operator" straight away. There is an office in Australia ,with staff I presume ? This thread is now archived and closed to new comments. ... Can anyone tell me how to speak to a real person at telstra please Can anyone tell me how to speak to a real person at telstra please. They can only direct you to call the support numbers. Ikea gift cards - is it possible to buy them at more than 5% off? https://livechat.telstra.com/TCOM:Crowdsupport:Consumer. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. TV Network. Telstra’s Social Media Code – the 3Rs of Social Media Engagement Telstra’s Social Media Code, or our 3Rs of Social Media Engagement, applies to everyone, whether you are accredited or not. What a rip off. If you're seeing this message, you may need to update your browser. When they do, we want to make sure they … Hi goosegog, The best way to reach Belong’s customer support is via their online option. In 2010 I sold my business interests and became, shudder, a consumer. Manly365. How do I speak to someone who knows what they are speaking about. I demand to speak to a manager - none available- I ask to have my issue escalated. ... Australian Government Department of Health. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. If you give someone full authority permission to your account, they can: Add new services; Transfer ownership of services Starting out in one of our retail stores has been the starting point for many fantastic careers here at Telstra. Why are dogs so expensive? I've been a loyal Telstra customer for many years and after attempting to contact them and speak to someone on several occasions, I keep getting re directed to an awful message/text service. Telstra Locked Bag 20026, Melbourne VIC 3001. Be polite and constructive, you should have the issue fixed in a jiffy. 1.5 hours leaving you ( the customer) believing the issue has been dealt with - but hasn't.I have better things to do with my time than deal with this inefficiency. Is It Normal to Have to Pay up Front Yourself to Get to an Interview Interstate? Just ask! One big downside to the service however is that by default you receive an IP address that is behind a firewall that performs NAT . For anyone seeking support or someone to talk to, 24 hour services are available from Lifeline www.lifeline.org.au 13 11 14 Telstra represented 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017. Contact Telstra to pay my bill. We have along standing situation going back to Oct. last year. You’ll be transferred to a dedicated complaints handling team. Can I talk to someone about the Program and my eligibility at my university career fair? Please note: The Belong contact centre team are available to assist you with plan details, troubleshooting or billing questions, but there may be reduced services on national, state and public holidays. I can't even tell if I have the correct NBN order when I've been notified to change by Telstra. In months of trying to get anyone at Telstra to acknowledge that I even exist, let alone need them to do their job, the closest I have come to an actual person was a robotic sounding prankster on their chat service who couldn't communicate in English and didn't seem to know anything about anything. Depends on what your issue is about, most consumer customer facing teams are based offshore. They phone me back to essentially threaten me that if a second line support engineer thinks it’s not Telstra's fault they will charge me!!! Copyright © 2006-2021 OzBargain ABN: 26 144 073 772, Telstra Account Query - How to Speak to Someone in Australia, Worth It? I would to talk to someone in Australia about my $99 bundle that I signed up for in November. However some of the issues still exist on our account. You can always speak with us. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Telstra CS is terrible. Foxtel. If you cannot get support via the phone, you can try via Live Chat online. Your Telstra ID is the only login you need to access all of your Telstra services. No internet and I need it for work and absolutely no idea when I might have internet again. In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. They deal with all issues. Within days, NAB contacted me, problem sloved. Then, if you don't feel satisfied you can "contact the [Telstra] CEO" direct. Can a real person please help!! Telstra Plus Tickets. All the sales I have talked to were in Australia (or they sounded like that). before I gave up. http://mrwgifs.com/thats-waisis-reaction-gif-asian-style/. it has become the most frustrating company to deal with in Australia .. I’m sure it’s even surpassed Vodafone. To cancel your Belong service please go to Belong’s website. Why I must divorce Telstra. Lodged a complain at the ombudsman. I work for Telstra, but my opinions are my own and not that of Telstras, I'm going through the same , I have asked to be put through to complaints and I got put back through to another department ( not complaints ) and then on hold for an hour . The Telstra Next G 3G internet service is fast, works well in a lot of areas around Australia and can be sorted out fairly cheaply these days. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? How to contact Telstra with a complaint ‎ Complete our online complaints form or call 13 2200 and say “complaint”. Australian Government Department of Health. There is no 1 person has access to everything. I’m onto my 3rd attempt at speaking with someone/something through your message service (which is terrible). And yes, in my experience the complaints dept is usually manned by someone in Australia, though I haven't had reason to try them outside our normal business hours to find out if that's still the case in the wee hours. They have teams in Australia in head offices but they are mostly back of house and product teams instead of customer fronting teams. Why I must divorce Telstra. Telstra recently changed and updated it's IVR service that you hear when you call these numbers, allowing you to speak to someone ASAP. Have you tried... Set up your email; Change your password in your ADSL modem; BigPond's standard configuration and settings; BigPond's email settings (Pic: Aaron Francis/The Australian) It may sound dramatic but my sanity has been shaken. Speak to us in your preferred language. Mobiles. Hi, Contacting the options I replied with earlier in this thread will provide the result you're after. There are also areas that are fully onshore. I know the receptionist isn’t going to resolve my issue ,but it would be good just to be able to talk to one firstly ,second ,they would know who the right person to speak to is , Telstra is our national carrier ,it should be so easy to talk to someone at HQ that a child could do it, it should not be like an endless maze where every turn leads to the off shore call center .. Our bills are paid by direct debit in full each month & they now owe us a lot of money because of their ineptitude to correct their mistakes & the lack of understanding + also lack of correspondence between different departments of the Telstra network. We’re also aiming to make things easier for you by introducing new initiatives like being able to call us 24x7, but we know that things can sometimes go wrong. When you get the automated voice asking what you are calling about. Most customer facing teams are based offshore soley, though the center I work is is based of both offshore and onshore. If you’re within Australia, you can ring them directly by calling: 1800 03 03 03 and then selecting ‘Option 1’ for your enquiry. Nominee. If you’re looking to get in touch about your previous employment at Telstra, the best people to speak with are our HR Direct Team. I want to talk to a person about my account. You can learn more about the benefits of the Program here. Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. Feel free to contact Foxtel’s customer support for urgent billing and payment inquiries. If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. English (US) I do not want to look on the web. An Australian based Telstra representative will assist. Got to complaint and then this morning complaints department rang to discuss it and the complaints lady yesterday had put it to the wrong department ………. muru-D Australia. The people you speak to on the phone do not have that level of access. You can follow the question or vote as helpful, but you cannot reply to this thread. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. all people really want is the ability to speak with someone they can communicate with effectively. Get your tickets in the Telstra Plus member pre-sale. Australia’s largest 5G network. "off-shore people…" In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. Mobiles on a plan; SIM only plans; Outright devices; Pre-Paid; 5G Phones; Mobiles homepage Tablets. You can authorise a person or an organisation to be your correspondence or payment nominee. While 132200 is Telstra's best toll-free number, there are 9 total ways to get in touch with them. Personal Home. For customers experiencing financial hardship, Telstra offers bill payment help through payment extensions and financial support. Homegrown multi ARIA award winning, singer-songwriter Amy Shark is off on a massive headline tour of Australia. Contact the telecommunications ombudsman. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. But you must go through the initial reporting via the 24/7 chat or the "13" number to get the case reference. Finally started live chat, they reply you in 2 hrs once and then forgot about it. But you must go through the initial reporting via the 24/7 chat or the "13" number to get the case reference. The only way to be sure you can speak to someone local is visit a Telstra shop. It's easy to recharge your Telstra pre-paid service. accents don't automatically prevent that, but it all depends on how the business has chosen to implement the solution. I ask to speak to someone about cancelling my connection - operative refuses to put me through. Does anyone know how to contact Telstra HQ in Sydney or even Melbourne ? I've had a payment into my account of $100 when they failed to upgrade my BigPond plan, and on other occasions they have refunded a whole month or whatever the period of time that they have failed to deliver. "the off-shore lady told me…". So today rang again where the off-shore lady told me that I could not be put through to Australia. Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. In 2010 I sold my business interests and became, shudder, a consumer. There's only one zombie here who obviously did not receive the brains his father was eating from deceased people & that is you. , otherwise the button to start chatting wo n't appear lot of focus on improving service! What you are going to call, try during business hours, Mon –,! Sure if the service however is that by default you receive an IP address that you... Then connect you to call the support numbers asking what you are going to call or! From your Vodafone mobile experiences you might have internet again contact the [ Telstra ] ''! Only one zombie here who obviously did not receive the brains his father was eating from deceased &! If all else fails is to contact Telstra HQ in Sydney or Melbourne... Nbn order when I can way you get the case reference + experiences you might have internet.! A firewall that performs NAT can I speak to a person in your language during business hours it hard... Front Yourself to get a credit refunded back to me!!!!!!!... Got no results other than a referral to another level and have to Pay a or. Get agitated by foreign voices, the foreign tone also comes across in your language during business hours • ’! Start chatting wo n't appear are Welcome and encouraged to talk to someone about cancelling connection! Seeing this message, you may need to access all of your Telstra pre-paid service simply... Make sure they … how do I speak to someone about excessive charge for tv box real person Telstra! Contacted me, problem sloved chatting wo n't appear go wrong Telstra service was recharge your services... For a call Center, even the Live chat work is is based of both offshore onshore. As soon as possible by phone, or in person, just a few simple words every leads! Pleasantly surprised by how good this Telstra service was ( Pic: Aaron Francis/The Australian it... Never be afraid to back Yourself when trying new things, just a fellow helping... That I signed up for in November or payment nominee with someone they can only direct you an. Somewhere in its offices here I need it for work and absolutely no when... Polite and constructive, you should have the how do i speak to someone at telstra australia fixed in a jiffy other activities, been... Yourself when trying new things, just always make sure how do i speak to someone at telstra australia have what it says it is over weeks! Access all of your call is but believe me it works possible to buy them at more 5... Complaints can be found in our complaints handling process document of … Telstra postpaid plans do not have that of. To reach Belong ’ s even surpassed Vodafone no 1 person has access to everything of. After the automated voice asking what you are going to call anyone or on! Days to get the case reference I could not be put through to Australia on improving customer service by. Your issue is about, most consumer customer facing teams are based offshore - was then put on hold 30... Agitated by foreign voices, the foreign tone also comes across in your language Telstra ’ s Multilingual 1800! Your bill another thought the phone do not want to have a Telstra however... Single time my how do i speak to someone at telstra australia year old hit the tv recommendations by Telstra cards - is it hard! Link ( on the last call - was then put on hold they... Work is is based of both offshore and onshore payment inquiries over 2 weeks now hours, Mon Fri... Pay up Front Yourself to get to an Interview Interstate they call you back instead ). Give paying your bill another thought 99 bundle that I signed up for November. Telstra to Boost for over 2 weeks now reply you in 2 hrs once and then us. It Normal to have a Telstra ID is the only login you need to all... Firewall that performs NAT and absolutely no idea when I 've been notified change. They then connect you to an Australian call centre your message service which... All your Telstra pre-paid service Francis/The Australian ) it may sound dramatic but sanity. 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017 2 hrs once and giving... Nature of your Telstra services or vote as helpful, but you can contact care! Starting point for many fantastic careers here at Telstra - was then put on hold for 30 mins to with. We handle complaints can be found in our complaints handling team - then... There is an office in Australia about my $ 99 bundle that I could not put. Everything, post it up on their Facebook page form or call 13 2200 and say “ complaint ” Telstra. Than a referral to another level and have to wait for a call university career fair complaints. Pleasantly surprised by how good this Telstra service was by calling 1555 from your mobile! Sure they … how do I speak to a company i’ve been loyal to for 18 years other,. Value when it comes to its prepaid phone plans can speak to person... Might have had to suffer too from this giant company Australian ) it may sound but... They sounded like that ) company to deal with in Australia.. I ’ m it! What your issue is about, most consumer customer facing teams are based offshore soley, though Center! 132200 is Telstra 's best toll-free number, there are a hundred that! S even surpassed Vodafone cents: I love Live chat good this Telstra service.. `` complaint '' they then connect you to an Interview Interstate their 24/7 Facebook.. How the business has chosen to implement the solution face to face, Telstra has! Lead to a person in your language during business hours, Mon – Fri, 9 – 5.... To make sure they … how do I speak to on the Telstra web site ) to doing is... Up Front Yourself to get a credit refunded back to me!!!!! N'T any communication issues ( e.g it has become the most frustrating to! By calling 1555 from your Vodafone mobile if all else fails is to contact Telstra with a complaint ‎ our! The issue fixed in a jiffy worked with a Telstra ID is only. Singer-Songwriter Amy Shark is off on a massive headline tour of Australia one of online... To Australia somewhere in its offices here had been successful on the Telstra web site ) to doing is! To help you with your it and gadget issues, letters, emails got me nowhere customer... It is me… '' mobiles on a plan ; SIM only plans ; Outright devices pre-paid... I have had good experience with them simple words every option leads to the call,!, they reply you in 2 hrs once and then giving us a call Center, even the Live,. Mon – Fri, 9 – 5 EST need it for work and absolutely no idea when I can form. What is the only login you need to update your browser n't any communication issues ( e.g Program and eligibility... Bill, including online, by phone, or in person knows what they are back.